Refund Policy

At Keyphantom, customer satisfaction is important to us. Refunds are only provided in specific circumstances as outlined below.

Refund Eligibility

A refund may be approved if:

• You receive a damaged product.
• You receive a defective product.
• You receive the wrong item.
• The ordered product is unavailable after payment has been made.

Refund Requirements

To request a refund, you must:

• Contact us within 7 days of receiving your order.
• Provide your Order Number.
• Submit a clear unboxing video recorded from the moment the parcel is opened.
• Return the product (if requested by our support team).

Non-Refundable Cases

Refunds will not be issued if:

• The product has been used or damaged by the customer.
• The original packaging, accessories, or invoice are missing.
• No unboxing video is provided.
• The refund request is submitted after 7 days of delivery.
• The customer changes their mind after placing the order.

Refund Process

1. Submit your refund request with all required details.
2. Our team will review and inspect the claim.
3. Once approved, the refund will be processed.
4. Refunds are typically issued within 7–14 business days through the original payment method or a mutually agreed method.

Important Notes

Shipping charges are non-refundable unless the error was made by Keyphantom.

Keyphantom reserves the right to reject any refund request that does not meet the policy requirements.

Contact Us

📧 Email: click@keyphantom.store

📱 WhatsApp: +92 316 0614062

🌐 Website: https://keyphantom.store

For any refund-related queries, please contact our support team. 💙