Frequently Asked Questions (FAQs)

1. How long does delivery take?

Orders are usually delivered within 3–7 business days across Pakistan.

2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) on most products across Pakistan.

3. How can I track my order?

Once your order is dispatched, we will provide tracking details via WhatsApp, SMS, or email.

4. Do you offer returns or exchanges?

Yes, returns and exchanges are accepted within 7 days for damaged, defective, or incorrect items, subject to our policy.

5. Is an unboxing video required?

Yes. A complete and clear unboxing video is mandatory for any return, exchange, refund, or damage claim.

6. Are your products original?

We strive to provide quality products and accurate product descriptions. Product specifications are clearly mentioned on each product page.

7. Do you offer warranty?

Warranty is available only on products where warranty information is specifically mentioned on the product page.

8. What payment methods do you accept?

We accept Cash on Delivery (COD) and approved online payment methods.

9. Do you offer discounts on advance payments?

Yes, selected products may qualify for special discounts on advance payments via EasyPaisa or other approved methods.

10. How can I contact customer support?

You can contact us through:

📧 Email: click@keyphantom.store
📱 WhatsApp: +92 316 0614062
🌐 Website: https://keyphantom.store

11. Can I cancel my order?

Yes, orders can be canceled before dispatch. Once shipped, cancellation may not be possible.

12. Where can I shop from Keyphantom?

You can shop directly from our website and selected marketplace platforms where our products are available.